Returns & Refunds

At Adoestore, your satisfaction is our priority. If you are not completely happy with your purchase, please review our Returns & Refunds policy below.

1. Return Eligibility
You may return items within 30 days of receipt if they meet the following criteria:

• Items must be in their original packaging and unused.
• Items must include all original tags, labels, and accessories.

2. How to Initiate a Return
To initiate a return, please follow these steps:

1. Contact our customer support team at [email protected] to request a return authorization.
2. Provide your order number and the reason for the return.
3. Once authorized, securely package the item and ship it back to us at the address provided by our support team.

3. Return Shipping Costs
Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value.

4. Refund Process
Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. If approved, your refund will be processed to your original payment method within [insert time frame, e.g., 5-10 business days].

5. Exchanges
If you would like to exchange an item for a different size or product, please follow the return process outlined above. Once the original item is returned and approved, you can place a new order for the desired item.

6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 14 days of receipt. We will arrange for a replacement or refund at no additional cost to you.

7. Final Sale Items
Certain items may be marked as “final sale” and are not eligible for returns or refunds. These items will be clearly indicated on the product page.

8. Changes to This Policy
We reserve the right to update our Returns & Refunds policy at any time. Any changes will be reflected on this page, and we encourage you to review it periodically.

9. Contact Us
If you have any questions or need assistance with your return, please contact our customer support team at [email protected].

Thank you for shopping with Adoestore! We appreciate your business.